FAQ
Where do we meet?
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LIMON URBAN KITCHEN
2750 W Dove Valley rd Suite 190
Phoenix AZ, 85085
How long is the tour?
Most rides last between 2 - 3 hours.
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Do we have to pedal? How hard do we need to work?
Yes
Not hard at all. Do you want a little exercise or do you want to kick back and cruise? Really, it’s your choice.
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Are there restroom breaks along the ride?
YES and No. Depending on our trail and route.
Mostly the desert!
Do you offer hotel pick-ups?
No, we do not, however if you do not have a vehicle we recommend using Uber or Lyft.
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Can a pregnant woman join the ride?
This is entirely up to the guest and the discretion of their doctor. However, if you are experiencing contractions, we think you’ll have a much different adventure waiting for you at the hospital. You can enjoy a tour with us another time.
Should we tip our guides?
Our guides work very hard to make sure that everyone has an exceptional time and always appreciate the thoughtfulness of their guests. Tip income goes a long way toward making Guiding a viable career option.
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Do you require safety helmets?
Yes, helmets will be provided and must be worn at all times while biking.
What size are your bike seats?
We like big seats, we cannot lie! We have the biggest bike seats we could get…You are here to cruise in comfort!
Are there stops and photo ops on the ride?
Yes! We will stop 4+ times for sight-seeing and photo-ops.
What should we wear?
Dress comfortably! Bicycle shorts are not necessary. We ask you to wear closed-toed shoes for your safety. In the cooler months, it’s best to have your outer layer be wind resistant. If it’s unexpectedly cool.
​IMPORTANT TOUR INFORMATION
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Reservations required
Please call for locations, times, and availability
All participants must complete our 10 Minute E Bike Orientation
Basic bike skills required!! balancing, braking, pedaling and shifting gears
Electric Bikes are not magic carpets!
Class 1 peddle assist
All participants must be comfortable on a standard bike and be able to maneuver 50 lb
Not recommended for individuals with back or heart problems
Not recommended if you are pregnant
Not recommended for individuals who rarely ride bikes, are uncomfortable on bikes or have balance issues
All activities subject to weather and trail conditions
Weight limit is 285 pounds
Tax and guide gratuity not included
Custom and private excursions available upon request
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CANCELLATION POLICY
We know plans change! We want to make sure that you enjoy your visit, and are happy to issue a 100% refund for most cancellations made more than 24 hours prior to your adventures start time. To give you and your group an incredible experience, we begin preparing for your adventure in advance. So, in the event that you want to cancel your adventure with us inside that 24 hour window, we cannot issue any refund. Thank you for choosing Ebike Arizona! We look forward to your adventure!
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